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Order Submission:
Clients are sent an Order Intake Form within 2–4 business hours during business hours after booking. This form must be completed before work begins. Clients do not need to email us or attach their resume or service name unless specifically instructed.
Note: Resume templates are delivered without requiring an intake form submission.

Turnaround Time:
All resume-based services and packages have a standard processing time of 5–7 business days (excluding weekends). Services are typically completed on the final day of the processing window by 8:00 PM EST. If a career coach is assigned, they will be your primary point of contact throughout the process.

No Refund Policy:
All sales are final. Please review all service descriptions and details carefully before completing your purchase.

Order Submission Instructions:

• Resumes & Packages: Attach your current resume and include the service name in the subject line (only if requested).
• Assessments: Provide the assessment link, criteria, and login credentials (if applicable).
• Typing Tests, Speed Tests & Resume Templates: Delivered within 24–72 hours. Email test information or specify the requested template if required.

Customer Support:
For all service- or order-related inquiries, contact us exclusively by email at Help@PearsonCareerConsulting.com.
Please note: We do not respond to order-related questions or concerns via social media after booking. If a coach is assigned, all communication should be directed to your coach.